FoShan Art Fireplace Technology CO,.LTD puts great efforts into maintaining the highest level of material quality and product structure from the initial phase of modern bioethanol fireplace development. Although we don’t always seek certifications, many of the materials we use for this product are highly-certified. As a result of the effort, it meets the strictest performance criteria.

Market research is a very important piece of the market expansion process for our Art Fireplace brand. We spare no efforts to know about our potential customer base and our competition, which help us accurately identify our niche in this new market and to decide whether or not we should focus on this potential market. This process has made our international market expansion more smoothly.

After discussing the plan of investment, we decided to invest heavily in the service training. We built an after-sales service department. This department tracks and documents any issues and work to address them for customers. We regularly arrange and conduct customer service seminars, and organize training sessions that target specific issues, such as how to interact with customers through the phone or via the E-mail.